|Recommended: YesGreat Place — This is a wonderful place to live in the Valley of the Sun
Hello Daniel, Thank you so much for your kind words. We truly appreciate you. We are very happy to hear that you are loving your apartment and we hope you continue to do so for many years to come. Always remember that we are just a call away if you every need any help. We hope to see you at our next social hour. Make this day a great day. Your awesome team at Acero North Valley.
|Recommended: YesMy Wonderful Acero Experience — This is one of those love where you live apartment-living situations. I'm leaving Acero to start a new chapter in my life. Ricky, Viani, Leroy, and Dave have all been outstanding members of the team. The location is fantastic, as you can walk to several lively restaurants, and Fry's even has its own culinary expert, Michael, in the wine bar. I have two dogs, and they benefited from being close to the area's walking trails. This location is also close to the Sonoran Desert Preserve, which has excellent hiking. The property is well managed, the pool sparkling, and the events that are planned each month turn out a good number of neighbors to mix and mingle with. Overall, I would highly recommend living at Acero and will miss everyone here.
Hello Daria, Thank you so much for all your kind words. We truly appreciate every moment we were able to call you a neighbor. While we were sad to see you leave, we are also very happy to see you start your new chapter full of wonders. I hope in the future we have the opportunity to call you a neighbor once again. Best wishes and please say hi to Yoda and Daisy for us.
|Recommended: YesAcero is phenomenal — Hands down, Acero is the best apartment complex I have ever lived in. The staff is so kind and ready to assist. The grounds are always clean. The amenities are great. The neighbors are kind and quiet. Very dog-friendly environment. The apartment itself is spacious and well designed. Recommend 10 10.
Hello Sckylar, Thank you so much for your kind words. We are super happy to hear all the great things you have to say about our awesome community and staff. I am excited to know we were able to not only meet your expectation but go above and beyond. While we are sad to see you go we are also very happy in your new opportunities that have presented themselves. Always remember that we are here if you ever need a great apartment again.
|Recommended: YesGood environment — Good environment
Hello Tzu, Thank you so much for your review. We appreciate your stay and hope you can make us your home for many years to come. We hope to see you wednesday at our happy hour event for a nice cold beverage. See you soon.
|Recommended: YesGreat place to live — Acero has been my home on going for almost 3 years. I have renewed my lease 3x now I highly recommend. At first the noise bothered me, however it is now contained from the upstairs. Making friends with neighbors is the best solution for open clear communication, and has not been a problem since speaking about concerns. I highly recommend It’s a beautiful place to live the staff and maintenance are very kind.
Good Afternoon Abby, Thank you so much for your kind words. We are super happy to hear that you are enjoying your home and creating great relationships with your neighbors. Nothing makes us happier than to know we are creating great relationships with our residents. You are the reason we are here. I hope to see you at our event this Wednesday for some great drinks and awesome bbq. We will see you soon and again we appreciate you.
|Recommended: YesAmazing — Moved from MI to AZ and Acero NV welcomed me like family Staff is AMAZING I love the events they host for the tenants, gives me an opportunity to mingle with other people that live there. I highly recommend ANV to anyone looking for a luxurious, quiet community.
Hello Daijana, Thank you so much for your kind words. We love that we have been able to make Acero North Valley your home and your stay enjoyable. We will continue to strive to make sure every resident is as happy as you are. Our goal is not make everyone feels like Acero North Valley is a community and not just an apartment. Again, thank you and I hope to see you at the next resident happy hour. Have a great day.
|Recommended: YesResident — Love living here, best apartment ever
Hello Destiny, Thank you so much for your kind words. I am super excited to know you are enjoying not only your home, but your community as well. We hope to be your neighbor for many years to come. Nothing makes us more happy than to know you are loving where you live. Hope to see you out at our next happy hour. In the meantime, if you need anything from our staff please feel free to give us a call. Have a great day.
|Recommended: YesGreat place — Great staff, apartments are very nice, pool, hot tub, gym are always clean and I love having the 24 hour access to all of them
Hello Alexandra, Thank you so much for your kind words. I will make sure and pass on your kudos to the rest of the team. We truly appreciate you and we are super happy to know that you are enjoying your stay. Always remember, we are just a call away if you ever need us. Have a fantastic day.
|Recommended: YesOverall Neutral — We have enjoyed our experience here, especially as new residences so far. Overall, very quiet neighborhood, seems to be respectful neighbors for the most part, very dog friendly, and the office staff is super kind and very attentive. The only part I have not been able to work through is the immense heavy marijuana smell seeping into our apartment from another neighbor regularly. It is on such a regular basis, our whole apartment smells like it as soon as you enter our place, and it is even more heavily apparent in our laundry room. Mostly upset about having to deal with that on a regular basis, and working to trust the complex to address it as we have reached out twice, however the smoke smell is still there. I am at a loss of what to do at this point, as both my husband and I work in industries where we cannot have our cloths smelling like marijuana. That would be our only large and main concern to have us look to move elsewhere when our lease is up. Other than that, we are very happy with our experience so far.
Hello Ashley, I am very happy to know you are enjoying your stay. I apologize for the inconvenience of the smell in your home. There is times that we would love to pinpoint certain units with issues to make sure we can correct the problem. At times that can be hard when the problems arise while we are not onsite.I will be working with my team to make sure we email and flyer your building to reiterate to our residents that smoking of any kind is not permitted on site. Again, I apologize and hopefully we can mitigate your concern and make you a forever neighbor. Have a great day.
|Recommended: YesFriendly and comfortable living — This complex is a very friendly and homey place. The area is just north of all the chaos of living in Phoenix, AZ but not too far to commute south. I love hearing the kids playing outside and I also just enjoy the amenities offered here along with how quick maintenance is to fix any problems we have if any .
Hello Karina, Thank you so much for your kind response. We are very happy to know that you are loving your home. We hope to continue to provide the best service but overall the greatest experience in your home. Remember we are just a call away. Your Acero team.
|Recommended: YesExcellent — i feel safe and happy. only complaint is the noise from floor to floor
Hello Savannah! Thank you so much for your kind words. I am happy to know that you are enjoying your stay. Remember, we are always here for you if need be. We are just a call away.We hope you continue to enjoy your home and access to what our amazing community has to offer. Have a great day.
|Recommended: YesNice, convenient and practical — Nicely build, Close to Supermarket I-17 lots of trails.
Hello Bailang! Thank you so much for your kind review. We truly appreciate your time. I am happy to see that you are enjoying our location and accessibility to shopping. We hope to continue to call you a neighbor for many years to come!
|Recommended: YesVery Lovely Environment — I really love this complex
Hello Brittany, Thank you so much for your amazing comment. I happy to know you love our community and we hope to continue to better serve you. If there is ever anything you need please feel free to reach out and I will be more than happy to assist. We hope to see you soon. Have a great day.
|Recommended: YesSafe Apartment Complex, many conveniences nearby, responsive staff maintenance crew, but expensive — The apartment complex is safe with many nearby conveniences. Within walking distance there is a Fry's Grocery store. Around the area you have In-n-Out burger, home depot, Walmart, and the Norterra Shopping Center. Every month the apartment hosts happy hour events and the pool jacuzzi is open 24 7. The layout of the apartments is nice and the maintenance staff respond quickly to any requests. Everything is handled through the online portal making monthly rental payments and maintenance inquiries easy. The reason I did not give 5 stars in every category is because of the following 1. There have been a number of appliances that have broken in our apartment. The maintenance staff were quick to resolve them. But considering we were the original tenants and the apartments are less than two years old, it's kind of sad when the dishwasher breaks four times. 2. The flooring was not installed correctly causing it to bubble up in places. I've heard this has happened in many other units too. 3. Doors took a lot of maintenance as they would warp and get stuck when the humidity changed. I still see them working on doors for other units to this day. The good news is that most of these issues happened during our first year at the apartment. Hopefully in the future these kinds of things will become less frequent. The grounds are clean but I wish the complex would let plants and trees fill out more. I'm sure if I asked the staff why they turn all of the bushes into lolipops they would say it promotes growth but that isn't entirely true. While occasionally trimming a bush or tree is good for it, doing it every 3-6 months and keeping the plants in tiny lolipop shapes defeats the purpose of having a plant to begin with. We live in Phoenix. It's hot. There is dirt everywhere. Over in Scottsdale I've seen garden apartments. I don't expect that kind of look at Acero but at least let the plants fill out a bit so that we can get more shade and more green. Pro tip. If you actually let your plants fill out more and only did mild maintenance you wouldn't need to hire landscapers so often and you would actually save money. Maybe hire landscapers that can do more than just chop down plants. Anybody can do that. Hire either a master gardener or arborist. They actually take care in how a tree and bush is trimmed and will make it look their best. Finally my biggest complaint is that every year the apartment forces you to sign a new lease. Yes you can go month to month but who can afford that Every year the lease amount increases which means eventually you get priced out of living at Acero. Next year we hope to get out of renting altogether specifically for this reason. Rent is already my largest bill and the fact it always goes up every year is soul crushing. But what can you expect from a corporate-run apartment complex They want to squeeze every dime out of you for maximum profits. Overall Acero is not a bad place. As I said before it is a safe community surrounded by safe neighborhoods... if you can afford it, I highly recommend living here but I don't think it is worth staying in apartment living forever considering they will forever increase rent until you have no choice but to move.
Hello Conrad, Thank you so much for taking your time to respond to our survey. We truly appreciate your thoughts. I truly understand your frustration with the appliances and I do apologize for that. I am happy to know that our maintenance team is able to help and alleviate any issues. I hope we can keep you as our resident for years to come but I truly understand that your end all goal is to purchase a home and I am super happy for you and hope you can accomplish your dream. I will bring your concern to our landscaping crew regarding our bushes and get an answer as to why they cut them so short. Overall thank you for the kind words and I hope to see you at one of our awesome events. Have a great day.
|Recommended: YesI've been living here for over a year and happily just renewed my lease. Great location, beautiful apartment with tons of storage and nice appliances.. Safe, clean and amazing amenities Only drawback prepare to live with excessive dog barking at times. It is a pet-friendly property and dogs are winning here.
Hello Sandi, Thank you so much for your positive feedback. I hope we can continue to provide exceptional customer service and amenities you can enjoy. I apologize for the barking but keep in mind if there is anything I can do to help please feel free to give me a call and we can brainstorm some ideas. Have a great day.