Ratings & Reviews

Overall Rating

5
(78 reviews)
96.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Brittany C. - |Recommended: YesVery Lovely Environment — I really love this complex
response from property -Hello Brittany, Thank you so much for your amazing comment. I happy to know you love our community and we hope to continue to better serve you. If there is ever anything you need please feel free to reach out and I will be more than happy to assist. We hope to see you soon. Have a great day.
submitted by Conrad W. - |Recommended: YesSafe Apartment Complex, many conveniences nearby, responsive staff maintenance crew, but expensive — The apartment complex is safe with many nearby conveniences. Within walking distance there is a Fry's Grocery store. Around the area you have In-n-Out burger, home depot, Walmart, and the Norterra Shopping Center. Every month the apartment hosts happy hour events and the pool jacuzzi is open 24 7. The layout of the apartments is nice and the maintenance staff respond quickly to any requests. Everything is handled through the online portal making monthly rental payments and maintenance inquiries easy. The reason I did not give 5 stars in every category is because of the following 1. There have been a number of appliances that have broken in our apartment. The maintenance staff were quick to resolve them. But considering we were the original tenants and the apartments are less than two years old, it's kind of sad when the dishwasher breaks four times. 2. The flooring was not installed correctly causing it to bubble up in places. I've heard this has happened in many other units too. 3. Doors took a lot of maintenance as they would warp and get stuck when the humidity changed. I still see them working on doors for other units to this day. The good news is that most of these issues happened during our first year at the apartment. Hopefully in the future these kinds of things will become less frequent. The grounds are clean but I wish the complex would let plants and trees fill out more. I'm sure if I asked the staff why they turn all of the bushes into lolipops they would say it promotes growth but that isn't entirely true. While occasionally trimming a bush or tree is good for it, doing it every 3-6 months and keeping the plants in tiny lolipop shapes defeats the purpose of having a plant to begin with. We live in Phoenix. It's hot. There is dirt everywhere. Over in Scottsdale I've seen garden apartments. I don't expect that kind of look at Acero but at least let the plants fill out a bit so that we can get more shade and more green. Pro tip. If you actually let your plants fill out more and only did mild maintenance you wouldn't need to hire landscapers so often and you would actually save money. Maybe hire landscapers that can do more than just chop down plants. Anybody can do that. Hire either a master gardener or arborist. They actually take care in how a tree and bush is trimmed and will make it look their best. Finally my biggest complaint is that every year the apartment forces you to sign a new lease. Yes you can go month to month but who can afford that Every year the lease amount increases which means eventually you get priced out of living at Acero. Next year we hope to get out of renting altogether specifically for this reason. Rent is already my largest bill and the fact it always goes up every year is soul crushing. But what can you expect from a corporate-run apartment complex They want to squeeze every dime out of you for maximum profits. Overall Acero is not a bad place. As I said before it is a safe community surrounded by safe neighborhoods... if you can afford it, I highly recommend living here but I don't think it is worth staying in apartment living forever considering they will forever increase rent until you have no choice but to move.
response from property -Hello Conrad, Thank you so much for taking your time to respond to our survey. We truly appreciate your thoughts. I truly understand your frustration with the appliances and I do apologize for that. I am happy to know that our maintenance team is able to help and alleviate any issues. I hope we can keep you as our resident for years to come but I truly understand that your end all goal is to purchase a home and I am super happy for you and hope you can accomplish your dream. I will bring your concern to our landscaping crew regarding our bushes and get an answer as to why they cut them so short. Overall thank you for the kind words and I hope to see you at one of our awesome events. Have a great day.
submitted by Sandi - |Recommended: YesI've been living here for over a year and happily just renewed my lease. Great location, beautiful apartment with tons of storage and nice appliances.. Safe, clean and amazing amenities Only drawback prepare to live with excessive dog barking at times. It is a pet-friendly property and dogs are winning here.
response from property -Hello Sandi, Thank you so much for your positive feedback. I hope we can continue to provide exceptional customer service and amenities you can enjoy. I apologize for the barking but keep in mind if there is anything I can do to help please feel free to give me a call and we can brainstorm some ideas. Have a great day.
submitted by Taylor H. - |Recommended: YesGreat place to live — Safe, clean, quiet, comfortable, and convenient.
response from property -Hello Taylor, Thank you so much for your kind review. We truly appreciate your time. I hope to meet you soon at our next social event. Please remember if you ever need any assistance with your apartment or just want to stop by the office to say hi, we are here for you! Have a fantastic day.
submitted by Deborah V. - |Recommended: YesBest First Apartment — My husband and I moved into a 1-bedroom at Acero right after getting married and it was the best first apartment we could have asked for The amenities are so nice, the maintenance staff especially Dallas is prompt, kind and helpful, the community is friendly, the area is safe and next to almost everything you need and the apartment itself is spacious and modern We’re so sad to be leaving but we’d recommend Acero to anyone.
response from property -Hello Deborah, Thank you for taking your time to respond to our survey. We truly appreciate your time. We are very sad to hear that you will not be renewing with us. While we are saddened, we are also very happy to hear that your experience with us was stellar. I will make sure to let our maintenance team know what a fantastic job they are doing. In the future always remember that we will be here for you and we would love to call you a neighbor once again. Best of luck.
submitted by Richard G. - |Recommended: YesGreat place to live me n my family like living here you get more than what you pay for. The staff is awesome and if you ever need anything they are quick about it. Very friendly place to the point where my kids play at the playground with the rest of the kids in the neighborhood
response from property -Thank you for your review, Richard! We are so glad to hear you are loving your home here at Acero North Valley!
submitted by Ashton M. - |Recommended: YesWould recommend living here — I recommend anyone to live here. You get a lot for your money and that fact it is a non-smoking complex is great. The staff do a good job at enforcing that as well which is appreciated. The amenities are great and very well kept up.
response from property -Ashton, Thank you for the kind words! We are very happy to hear that you are enjoying your new home at Acero North Valley! Team ANV
submitted by David A. - |Recommended: YesGreat Atmosphere — Just all around great place to live
response from property -Thank you for the feedback David! Team ANV
submitted by Cody V. - |Recommended: YesNew and Clean Complex in North Phoenix — After 5 months living here we are very impressed with the cleanliness of the grounds and facilities. The amenities are always in working order and the management staff are friendly and always willing to provide assistance. A very quiet and family friendly community that has privacy yet is minutes from shopping and restaurants. .
response from property -Cody, Thank you for your feedback! We are very happy to hear that you are enjoying your home at Acero North Valley! Team ANV
submitted by Madison B. - |Recommended: YesVery clean and up-kept apartments — I love the gym along with the overall environment at these apartments. The staff is beyond nice and everything is always clean
response from property -Madison, We are very happy that you are enjoying the amenities onsite. We strive to provide the best in customer service and work daily to keep the grounds clean so your feedback is greatly appreciated! Team ANV
submitted by Lawrence K. - |Recommended: YesGreat contemporary apartment complex — It's a small complex with nice people living and working here. I appreciate it's somewhat quiet and small. My only concern is no one uses the dog park but uses the green space for their pets business. I cannot allow my granddaughter to play on the grass because it's not sanitary.
response from property -Hi Lawrence, Thank you for your feedback! We are very happy that you are enjoying your stay at Acero North Valley. The dog parks and the grass onsite are both utilized by the pets onsite so there is always the possibility of seeing them in those areas, however, they are cleaned on a daily basis. Team ANV
submitted by Melissa G. - |Recommended: YesLove the staff — They are the best
response from property -Melissa, Thank you for the 5 stars! Team ANV
submitted by Anthony A. - |Recommended: YesGreat Atmosphere — Great Location, Friendly and helpful office staff, Well Kept property.
response from property -Anthony, Thank you for the kind words! We are happy that you are enjoying your home at Acero North Valley.
submitted by Theresa M. - |Recommended: YesA Great Place to Be — I chose Acero when searching for a place to live in Phoenix. I didn't see my apartment before I moved here and did everything on line and by phone. There was no disappointment and everything exceeded my expectations. I have been living here since July 2020 and continue to live this place.
response from property -Theresa, We are so happy to hear how much you love your home at Acero North Valley! Team ANV
submitted by Loreal B. - |Recommended: YesPerfect Place in North Phoenix — I relocated from New Jersey for a new job. This complex is perfect The modern amenities in the apartment is such added bonus. The staff is great. I love being able to sit by the fire pit at night or relax on my patio and see the hot air balloons.
response from property -Loreal, It is great to hear how much you are loving your new home and are enjoying the use of the communities amenities! Team ANV

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Acero North Valley, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Acero North Valley, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose